Receiving a Blank e-Builder Page? Try this!

Hello CTA e-Builder User,

Our team is aware of a known issue impacting users accessing e-Builder on the CTA network. If a blank page appears when you login to e-Builder, this is because the security protocol is activating which will require you to update your password. This password reset page is currently inaccessible.

 

If you experience when you log into e-Builder and the page appears blank (as seen in the image below), please attempt the following steps to resolve the issue: 

  1. Attempt to login to e-Builder off of the CTA Network
    • Please attempt to login on you smart phone or personal laptop
  2. Log off the VPN
    • Once off of the VPN, please attempt to open e-Builder again

Note: Once your password has been reset you can continue to access e-Builder on the CTA network. 

 

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